Getting Started With CU Online

How do I register for CU Online?

Follow the steps below to register for CU Online. You can also watch this video for a demonstration on how to register.

Step 1 - Go to the Account Signup page

This page can be located by clicking, Register Now, on the login page.

Step 2 - Create a User Name

You are required to create a Username when registering for online access. A username should be easy to remember but not something which is directly linked to you or your account.

We recommend that you do not use:

  • Your Account Number
  • Staff Number
  • Pay Number

Your Username should including at least 1 letter and 1 number. Your Username should also be at least 6 characters long and not include spaces.

Step 3 - Enter Your Account Number

In order to sign-up for an online account you must already be a member of the Credit Union. Enter the account number given to you by the Credit Union.

Step 4 - Enter your Personal Details

Enter the relevant details on the next three boxes on the Account Signup screen:

  • Name - Key in your name as it appears on your account.
  • Date of Birth - Enter your DOB in the format dd/mm/yyyy.
  • Mobile Number - Key in a contact telephone number.

Step 5 - Enter your E-mail Address

You must have a valid e-mail address to register for online access. Your e-mail address must be your own and cannot already be in use by another Credit Union member. Couples using a joint e-mail address who wish to view individual accounts must have separate e-mail addresses in order to sign up.

Step 6 - Create a Password

Passwords must be created when registering. This is your security question for the site and should including at least 1 letter and 1 number. Please pay particular attention when creating this. Avoid including spaces in your password.

Your password can be reissued to you by email if you lose it, however it will be a new password and not the old one which is sent. You should change the password immediately after receiving it by email to maintain security.

Step 7 - Wait for your PIN to Arrive

Once you have checked the declaration and clicked, Register, at the bottom of the page your sign-up details will be sent securely to the Credit Union.

PINs will be issued to you via a secure PIN mailer sent by post. This should be changed to one of your own choosing as soon as possible. You do not need to enter your address anywhere as the Credit Union will already have this information.If you lose your PIN report it to the Credit Union immediately and ask to be issued with a new PIN. The new PIN will be different to the old PIN. When changing your PIN, please note that it must be 8 digits in length and cannot contain letters. Once you have received your PIN by the post you are ready to login.

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How do I Log-in to CU Online?

This video demonstrates how to login to CU Online.

Using CU Online

How do I Log-Out of CU Online?

To log out, click on, 'Log Off.' This is located at the bottom of the menu to the left of the page. For security reasons, it is very important that you log out every time you finish using CU Online.

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How do I View my Balances?

Step 1 – Go to the Account Balances Page

This page can be located by clicking on the, 'Accounts,' option on the main menu on the left side of the page. Then click the, 'Account Balances,' tab at the top of the page. This tab loads by default when, 'Accounts,' is selected.

Step 2 – Select an Account

If you have more than one account with the credit union you can select which one you wish to view. For example, some members may be able to select between a personal account and a joint account they hold with their partner.

Step 3 – View Balances and Transactions

Details of your balances and current loans will appear. Clicking on View Transactions will bring you to the View Statements page.

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How do I Withdraw Funds from my Account via EFT or by Cheque?

Please note that this facility may not be available at your credit union.

Step 1 – Go to the Withdraw Funds Page

This page can be located by clicking on the, ‘Accounts,’ option on the main menu on the left side of the page. Then click the, ‘Withdraw Funds,’ tab at the top of the page.

Step 2 – Specify Where to Withdraw Funds From

Use the first drop down menu to select a balance. This is the balance that the funds will be withdrawn from. The amount currently saved in the selected balance will display in the next box.

Step 3 – Enter Amount and Date

Enter the amount you are requesting to withdraw. Do not enter commas. Enter the withdrawal date in the following box. Alternatively, you can select a date in the calendar that loads when the box is clicked.

Step 4 – Enter Payment Details

In the, ‘Payment Option,’ drop down box you are given two options, cheque and EFT:

  • Cheque - Selecting this will notify the credit union that you wish to collect the funds personally.
  • EFT – Selecting this allows you to withdraw the funds to a bank account. When clicked, three additional text boxes will appear. Just enter the bank name, sort code and account number into the relevant boxes.

Click on the Request Funds button to complete the process. Please note that the balances shown include all lodgements made, excluding uncleared cheques. Please also note that the share balances shown may be partially or fully pledged as security for a loan and may not be eligible to be withdrawn.

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How do I View my Statements/Transactions?

Step 1 – Go to the View Statement Page

This page can be located by clicking on the, ‘Accounts,’ option on the main menu on the left side of the page. Then click the, ‘View Statement,’ tab at the top of the page.

Step 2 – Select a Balance to View

Use the first two text boxes on the page to select, where applicable, an account and a balance to view.

Step 3 – Select a Time Period

The third drop down box allows you to specify the time period you wish to view transactions for. To specify two exact dates, click on the link at the top of the page that reads, ‘Click here to view a statement between 2 dates.’ Doing so will present you with two boxes to specify the dates. The final drop down box on this page allows you to specify the order in which the transactions are listed; ‘recent first,’ or, ‘earliest first.’ Click, ‘View Transactions,’ to see a list of transactions for the time you have specified.

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How do I View my Loan Balances?

Step 1 – Go to the Loan History Page

This page can be located by clicking on the, ‘Loans,’ option on the main menu on the left side of the page. Then click the, ‘Loan History,’ tab at the top of the page. This tab loads by default when, ‘Loans,’ is selected.

Step 2 – View Loan Details

The page lists the entire loan history for the selected account. To view more information about a specific loan, click on the circular button in the, ‘Details,’ column.

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How do I Use the Loan Calculator?

Step 1 – Go to the Loan Calculator Page

This page can be located by clicking on the, ‘Loans,’ option on the main menu on the left side of the page. Then click the, ‘Loan Calculator,’ tab at the top of the page.

Step 2 – Enter Loan Details

Use the options provided to specify the loan you wish to calculate:

  • Loan Type – Select from the menu one of the loan types that are available from the Credit Union.
  • Current Loans – Select one your current loans from this drop down box to display its amount in the, ‘Current Loan Amount,’ box. Doing this will allow you to see how a new loan will affect your current balance. The total is displayed in the, ‘Total Loan,’ box.
  • New Loan Amount – Enter the amount you wish to borrow. Do not use commas.
  • Repayment Frequency – Choose whether you wish to pay the loan back monthly, weekly or fortnightly.

Step 3 – Enter Repayment Details

This section of the Loan Calculator contains two boxes. You must choose only one box to key information into. Do not use both.

  • Box A: Duration in Months – Enter the how many months you want to repay the loan over in this box. When you click the Calculate button, the repayment amount per month will appear in Box B.
  • Box B: Repayment – Enter how much you wish to pay in each instalment in this box. When you click the Calculate button the duration in months it will take to repay the loan will appear in Box A.

Clicking Reset will clear all the boxes and reset the entire form.

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How do I Apply for a Loan Online?

If you wish to apply for a loan with the Credit Union you can do so online. Be sure to pay due attention to the information that is required in the application. A failure to do so may result in your application being rejected. Once your application is reviewed by the Credit Union you will be notified of the result via the messages section of CU Online.

Step 1 – Go to the Loan Application Page

This page can be located by clicking on the, ‘Loans,’ option on the main menu on the left side of the page. Then click the, ‘Loan Application,’ tab at the top of the page. Once the page has loaded select, ‘New Loan,’ then click on the Continue button. This will bring you to the next page.

Step 2 – Enter Amount and Repayment Details

Once the page has loaded, select the purpose of the loan from the drop down box and enter the amount you wish to borrow in the, ‘Amount Required,’ box. Do not enter commas.

Next, you must enter either enter the duration you wish to repay the loan over OR the amount of money you wish to pay back for each repayment period. Do not enter both. Select the repayment frequency from the drop down menu, and then click on Continue.

Step 3 – Enter Employment and Income Details

The next page requires you to enter details of your employment. Examine the information required and ensure that the details you provide are accurate. Providing incorrect information may result in your application being rejected.

The bottom of the page allows you to enter other income information outside of your regular employment. Please ensure all additional income is documented in this section.

When you have completed this page click on the Continue button.

Step 4 – Expenditures

The next page requires you to enter details of your expenditures Examine the information required and ensure that the details you provide are accurate. Providing incorrect information may result in your application being rejected.

Enter details of your mortgage in the first section, and details of other major expenses in the second section.

Step 5 – Terms and Conditions

Read the terms and conditions and check the relevant boxes to indicate that you understand and approve of them. Once you have done so, click Continue to progress to the next page.

Step 6 – Confirmation of Loan Details

Review the information presented to you on this page and ensure that it is all correct. If it is not, click on the Previous button at the bottom to go back and make any relevant changes.

If there is any other information you feel the Credit Union should know regarding your Loan Application, enter it in the box provided. Click Finish to complete the application process. Your application will be submitted for review to the Credit Union.

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How do I Refinance an Existing Loan Online?

Please note that some loans may not be refinanceable due to policies put in place by the credit union.

Step 1 – Go to the Loan Application Page

This page can be located by clicking on the, ‘Loans,’ option on the main menu on the left side of the page. Then click the, ‘Loan Application,’ tab at the top of the page. Once the page has loaded select, ‘Refinance an Existing Loan,’ then click on the Continue button. This will bring you to the next page.

Step 2 – Select Account and Balance

If you have more than one account in the credit union then select which one your current loan is under. This will display your current loans at the bottom of the page. Click on, ‘Refinance,’ next to the loan you wish to refinance.

Step 2 – Enter Amount and Repayment Details

Enter the amount you wish to borrow in addition to the current loan amount into the, ‘Amount Required,’ box. The new loan amount will be calculated and displayed in the following box.

Next, you must enter either enter the duration you wish to repay the loan over OR the amount of money you wish to pay back for each repayment period. Do not enter both. Select the repayment frequency from the drop down menu, and then click on Continue.

Step 3 – Enter Employment and Income Details

The next page requires you to enter details of your employment. Examine the information required and ensure that the details you provide are accurate. Providing incorrect information may result in your application being rejected.

The bottom of the page allows you to enter other income information outside of your regular employment. Please ensure all additional income is documented in this section.

When you have completed this page click on the Continue button.

Step 4 – Expenditures

The next page requires you to enter details of your expenditures Examine the information required and ensure that the details you provide are accurate. Providing incorrect information may result in your application being rejected.

Enter details of your mortgage in the first section, and details of other major expenses in the second section.

Step 5 – Terms and Conditions

Read the terms and conditions and check the relevant boxes to indicate that you understand and approve of them. Once you have done so, click Continue to progress to the next page.

Step 6 – Confirmation of Loan Details

Review the information presented to you on this page and ensure that it is all correct. If it is not, click on the Previous button at the bottom to go back and make any relevant changes.

If there is any other information you feel the Credit Union should know regarding your Loan Application, enter it in the box provided. Click Finish to complete the application process. Your application will be submitted for review to the Credit Union.

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How do I Find Out if I have been Approved for a Loan?

Once you have applied for a loan online, the details of your application are sent securely to the Credit Union for review. Once a decision has been made, a message will be sent to your CU Online inbox. To view your messages, click login to CU Online and click on, ‘Messages,’ on the menu on the left side of the page.

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How do I change/update my contact details?

Step 1 – Go to the Update Details Page

This page can be located by clicking on the, ‘Personal Details,’ option on the main menu on the left side of the page. Then click the, ‘Update Details,’ tab at the top of the page. This tab loads by default when, ‘Personal Details,’ is selected.

Step 2 – Amend the Details

You can enter information in the relevant boxes to change your contact telephone numbers and e-mail address. If you wish to change your name of address please contact the Credit Union directly.

You can select whether or not to receive statements by post by checking the box at the bottom of the page.

Press Confirm to make any changes or Reset to erase them.

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How do I Change my PIN or Password?

Step 1 – Go to the Security Info Page

This page can be located by clicking on the, ‘Personal Details,’ option on the main menu on the left side of the page. Then click the, ‘Security Info,’ tab at the top of the page.

Step 2 – Update PIN and/or Password.

To change your PIN, enter the current PIN in the first box and the new PIN in the following two boxes. Then press confirm. To change your password, enter the current password in the relevant box and the new password in the following two boxes. Then press confirm. You can change both password and PIN at the same time or you can change one but not the other. Just leave the boxes you do not wish to change blank.

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How do I Read Messages the Credit Union has Sent to me?

Step 1 – Go to your Inbox

This page can be located by clicking on the, ‘Messages,’ option on the main menu on the left side of the page. Then click the, ‘Inbox,’ tab at the top of the page. This tab loads by default when, ‘Messages,’ is selected.

Step 2 – Select a Message

You will be presented with a list of messages sent to you from the Credit Union. Click on the button under the, ‘details,’ column to view the message. You can delete messages by checking the relevant box in the, ‘delete,’ column then clicking the Confirm button. When you have finished reading the message, click the Close button.

To reply to a message, click on, ‘Reply,’ next to the relevant message.

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How do I Send Messages to the Credit Union?

Step 1 – Go to the New Message Page.

This page can be located by clicking on the, ‘Messages,’ option on the main menu on the left side of the page. Then click the, ‘New Message,’ tab at the top of the page.

Step 2 – Compose your Message.

Enter a short description of what your message is about in the Subject box. Enter the message you wish to send to the Credit Union in the Details box. Click on the Confirm button to send the message.

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How do I View all the Messages I have Recently Sent to the Credit Union?

Step 1 – Go to the Sent Messages Page.

This page can be located by clicking on the, ‘Messages,’ option on the main menu on the left side of the page. Then click the, ‘Sent Messages,’ tab at the top of the page.

Step 2 – Select a Message

You will be presented with a list of messages you have sent to the Credit Union. Click on the button under the, ‘details,’ column to view the message.

When you have finished reading the message, click the Close button.

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How do I Make a One-Off Bill Payment Online?

Please note that this facility may not be available at your credit union.

Step 1 – Go to the Make Payment Screen

This page can be located by clicking on the, ‘Payments,’ option on the main menu on the left side of the page. Then click the, ‘Make Payment,’ tab at the top of the page. This tab loads by default when, ‘Payments,’ is selected. Select, ‘External Payment/Bill Payment,’ and click on Next. When the next screen loads, select one-off payment then click the Next button.

Step 2 – Enter the Originating Details

Once the page has loaded select a balance from the drop down menu. This will be the balance the payment will be made from. The, “Current Balance,” box will display the amount held in the selected balance. Click the Next button to progress to the next screen.

Step 3 – Enter the Amount

Enter the amount you wish to pay for the one-off transaction. Do not use commas. Click the Next button to progress to the next screen.

Step 4 – Enter a Due Date

Enter the date you wish the payment to be made in the due date box. Enter the date using the following format: dd/mm/yyyy. Alternatively, you can click the calendar icon to select a date using the calendar.

Step 5 – Select a Destination

Select a destination to make the payment to from the drop down menu. For more information on setting up destinations click here.

Selecting a destination will display its details in the boxes below the drop down menu. Ensure that the details are correct then press the Next button. You will be asked to confirm your password for security reasons. Doing so will complete the payment request.

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How do I Make a One-off Payment to Another Member of my Credit Union?

Please note that this facility may not be available at your credit union.

Step 1 – Go to the Make Payment Screen

This page can be located by clicking on the, ‘Payments,’ option on the main menu on the left side of the page. Then click the, ‘Make Payment,’ tab at the top of the page. This tab loads by default when, ‘Payments,’ is selected.

Select, ‘Payment to another account in your Credit Union,’ and click on Next. When the next screen loads, select one-off payment then click the Next button. Click Next to progress to the next screen.

Step 2 – Enter the Originating Details

Once the page has loaded select a balance from the drop down menu. This will be the balance the payment will be made from. The, “Current Balance,” box will display the amount held in the selected balance. Click the Next button to progress to the next screen.

Step 3 – Enter the Amount

Enter the amount you wish to pay for the one-off transaction. Do not use commas. Click the Next button to progress to the next screen.

Step 4 – Enter a Due Date

Enter the date you wish the first payment to bemade in the due date box. Enter the date using the following format: dd/mm/yyyy. Alternatively, you can click the calendar icon to select a date using the calendar.

Step 5 – Select a Destination

Select a destination to make the payment to from the drop down menu. For more information on setting up destinations click here.

Selecting a destination will display its details in the boxes below the drop down menu. Ensure that the details are correct then press the Next button. You will be asked to confirm your password for security reasons. Doing so will complete the payment request.

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How do I Make a Regular Payment to Another Member of my Credit Union?

Please note that this facility may not be available at your credit union.

Step 1 – Go to the Make Payment Screen

This page can be located by clicking on the, ‘Payments,’ option on the main menu on the left side of the page. Then click the, ‘Make Payment,’ tab at the top of the page. This tab loads by default when, ‘Payments,’ is selected.

Select, ‘Payment to another account in your Credit Union,’ and click on Next. When the next screen loads, select regular payment then click the Next button. Two boxes will appear allowing you to enter the frequency of the payment (monthly, weekly etc.) and the start date of the payment.

Click Next to progress to the next screen.

Step 2 – Enter the Originating Details

Once the page has loaded select a balance from the drop down menu. This will be the balance the payment will be made from. The, “Current Balance,” box will display the amount held in the selected balance. Click the Next button to progress to the next screen.

Step 3 – Enter the Amount

Enter the amount you wish to pay for the one-off transaction. Do not use commas. Click the Next button to progress to the next screen.

Step 4 – Enter a Due Date

Enter the date you wish the first payment to bemade in the due date box. Enter the date using the following format: dd/mm/yyyy. Alternatively, you can click the calendar icon to select a date using the calendar.

Step 5 – Select a Destination

Select a destination to make the payment to from the drop down menu. For more information on setting up destinations click here.

Selecting a destination will display its details in the boxes below the drop down menu. Ensure that the details are correct then press the Next button. You will be asked to confirm your password for security reasons. Doing so will complete the payment request.

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How do I make a One-Off Payment to a Member of a Different Credit Union?

Please note that this facility may not be available at your credit union.

Step 1 – Go to the Make Payment Screen

This page can be located by clicking on the, ‘Payments,’ option on the main menu on the left side of the page. Then click the, ‘Make Payment,’ tab at the top of the page. This tab loads by default when, ‘Payments,’ is selected.

Select, ‘Payment to another account in another Credit Union,’ and click on Next. When the next screen loads, select one-off payment then click the Next button. Click Next to progress to the next screen.

Click Next to progress to the next screen.

Step 2 – Enter the Originating Details

Once the page has loaded select a balance from the drop down menu. This will be the balance the payment will be made from. The, “Current Balance,” box will display the amount held in the selected balance. Click the Next button to progress to the next screen.

Step 3 – Enter the Amount

Enter the amount you wish to pay for the one-off transaction. Do not use commas. Click the Next button to progress to the next screen.

Step 4 – Enter a Due Date

Enter the date you wish the first payment to bemade in the due date box. Enter the date using the following format: dd/mm/yyyy. Alternatively, you can click the calendar icon to select a date using the calendar.

Step 5 – Select a Destination

Select a destination to make the payment to from the drop down menu. For more information on setting up destinations click here.

Selecting a destination will display its details in the boxes below the drop down menu. Ensure that the details are correct then press the Next button. You will be asked to confirm your password for security reasons. Doing so will complete the payment request.

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How do I make a Regular Payment to a Member of a Different Credit Union?

Please note that this facility may not be available at your credit union.

Step 1 – Go to the Make Payment Screen

This page can be located by clicking on the, ‘Payments,’ option on the main menu on the left side of the page. Then click the, ‘Make Payment,’ tab at the top of the page. This tab loads by default when, ‘Payments,’ is selected.

Select, ‘Payment to another account in another Credit Union,’ and click on Next. When the next screen loads, select regular payment then click the Next button. Click Next to progress to the next screen.

Click Next to progress to the next screen.

Step 2 – Enter the Originating Details

Once the page has loaded select a balance from the drop down menu. This will be the balance the payment will be made from. The, “Current Balance,” box will display the amount held in the selected balance. Click the Next button to progress to the next screen.

Step 3 – Enter the Amount

Enter the amount you wish to pay for the one-off transaction. Do not use commas. Click the Next button to progress to the next screen.

Step 4 – Enter a Due Date

Enter the date you wish the first payment to bemade in the due date box. Enter the date using the following format: dd/mm/yyyy. Alternatively, you can click the calendar icon to select a date using the calendar.

Step 5 – Select a Destination

Select a destination to make the payment to from the drop down menu. For more information on setting up destinations click here.

Selecting a destination will display its details in the boxes below the drop down menu. Ensure that the details are correct then press the Next button. You will be asked to confirm your password for security reasons. Doing so will complete the payment request.

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How do I View my Lodgement History?

This page can be located by clicking on the, ‘Lodgements,’ option on the main menu on the left side of the page. All lodgements processed for your account will be displayed on a table on this page. This includes pending lodgements which have yet to occur. If you have any questions about lodgements or payments please contact the Credit Union.

Troubleshooting

I Can’t See the Login Page on my Screen

If you cannot view the login page chances are you do not have the latest version of your browser and therefore can’t view 128 bit secure pages. Please follow the instructions to update your browser.

You can update your browser by:

For Internet Explorer:

  • 1. Visit Microsoft's Internet Explorer home page.
  • 2. Follow the instructions for downloading the latest browser version.
  • 3. Save the browser installer in an easily remembered location on your computer.
  • 4. After the download is complete, return to where you saved the browser installer.
  • 5. Double-click the installer's icon to begin installation.
  • 6. Follow the step-by-step instructions to complete installation.
  • 7. Restart your system to begin using the new browser.

For Mozilla Firefox:

  • 1. Visit Mozilla’s Firefox home page.
  • 2. Follow the instructions for downloading the latest browser version.
  • 3. Save the browser installer in an easily remembered location on your computer.
  • 4. After the download is complete, return to where you saved the browser installer.
  • 5. Double-click the installer's icon to begin installation.
  • 6. Follow the step-by-step instructions to complete installation.
  • 7. Restart your system to begin using the new browser.

You may also find that your security settings are too high, try resetting to medium security:

Settings for Internet Explorer 6 (Windows)

In general set the global settings of your browser to a medium level of safety, which will provide the best balance between protecting your information and being able to view websites as intended:

Tools Menu » Internet Options » Privacy Tab » Privacy Preferences » Set the slider to Medium

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I have updated my browser and I still cannot see the log-in page, what now?

If you have the most up to date browser and still cannot see the login page then it may be that you do not have access to secure sites. Some company Internet firewalls block access to secure sites. If you are accessing the online accounts from your office and cannot access the site please contact your Computing Support or Technical Department and ask whether access to secure sites has been blocked by the company.

If you do have access to secure sites and are accessing online accounts from an Office you need to ensure that your proxy settings are correct.

If you are using Internet Explorer 5 or 6 select Tools >>> Internet Options >>> Connections >>> LAN Settings >>> Advanced. The http has to be the same as the secure.

Please also check your security settings within 'View' in IE 4 and 'Tools' in IE5 and IE6. Then select 'Internet Options' and 'Advanced'. If you scroll down the menu that has opened up, please ensure that you have 'SSL 2.0', 'SSL 3.0' and 'PCT 1.0' selected.

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I can view the login page but have got a message, “Invalid Access Details.”

This means that you have entered the wrong Username, Pin or Password. Please ensure you have typed it correctly, Usernames and Passwords are case sensitive. If you are still unable to login or if you receive a message telling you that you’re Username has been suspended, then please contact your Credit union for further assistance to re-enable you Username and to reissue your PIN to you.

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I can see the log in page but I have got a message, “Your username has been suspended.”

If you receive a message telling you that you’re Username has been suspended it means that there have been too many failed attempts to login to your account. This is done for security reasons. If this should happen, please contact your Credit union for further assistance to re-enable you Username and to reissue your PIN to you.

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I am keying everything in correctly but I still can’t get logged in.

If you believe that this is happening please check the following:

  • Your username and password are case sensitive. This means that keying in JohnSmith is not the name as keying in johnsmith. Ensure you enter your username the exact same way you did when first signing up.
  • Did you receive a confirmation email about your registration request? If no, then you may not have completed all the steps of the registration process. If this is the case, please try registering again making sure to fill in all the required details.
  • Have you registered more than once? If you have then this may be the cause of the login issue as each registration is unique the details you receive for one will not work with another account. Multiple registrations also make it difficult to determine which PIN/Password is associated with a specific registration.

Things to Remember

  • You create your username when you register.
  • You create your Pass Phrase when you register.
  • Pass phrase must be at least 8 characters in length.
  • Usernames and Pass Phrases are both case sensitive, ensure the cap locks key is not on when entering the details.
  • Your Pin can only contain numbers and is issued to you via post.
  • Your online account session will expire after 5 minutes of inactivity, this is a security precaution.
  • If you have problems viewing the website or online accounts please update your browser to the latest version. This can be done by visiting your browsers home page.

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A message appears on my screen, “The security certificate was issued by a company that is not trusted.”

The login page and the Members Area pages are digitally encrypted by a secure certificate to protect the integrity of information passing between your computer and our web server.

It has been confirmed that certain browsers have trouble recognizing the Digital Certificates installed on our web server. This is because our Digital Certificate supplier’s details are not listed in the certificates database of these browsers, or the certificates database has not been updated. Unfortunately there is no central authority which provides links to update the certificates databases of browsers.

Please be advised that if you do receive this message when entering a secure section of our website, that your details are being encrypted, and it is safe to proceed. Upgrading your browser to the latest version will resolve the issue in most cases.

Video Help

For further assistance the following videos can help you to register or log into the website.

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Label

To improve the security of this website access to this page has been restricted, to gain access you will require a One Time Passcode (OTP). To receive an OTP, click on the Request OTP Code button below.

A unique code will be sent to the mobile device registered to your account.

(Generally you will receive your code in seconds. In exceptional circumstances it could take longer and in all cases may depend on your network coverage.)

Once received enter the code in the box below and click on submit.